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Responsible Gaming

We at 9stacks prioritize a healthy playing environment for all our users. For us, responsible gaming is about protecting our players from the potential negative consequences of online gaming. Such a feature is very helpful to those gamers who lack control over their actions with respect to their gaming. Uncontrolled gaming can often lead to regrettable experiences. We aim to provide a safe and comfortable experience for our users by incorporating this concept into our online poker platform.


The idea is to create responsible playing limits. We will give full freedom to the users to create their own playing limits. There are four types of such limits. 


Cash Game Stakes Limit


The first limit is the cash game stakes limit. In this feature, you have the opportunity to set a maximum stakes level, above which you shall not be permitted to play. This is a great option for those players who have a low and limited poker bankroll. There will be options available to either change your restrictions or remove all restrictions. The only catch is that while you can personally change your restrictions if you want to lower the limit, you will have to write to customer care if you want your limits to be incremented. 



Deposit Limit 


The second limit is a ‘deposit limit’, which sets restrictions on your ability to deposit money into your user balance. This limit has two components: the amount of money you can deposit within a week and whether you can deposit money at all within a week. In the former, you can create a weekly limit of the amount you can deposit. If you lose that amount, you can’t play for the remainder of the seven day limit. In the latter option, the option to deposit money into your balance is taken away from you for a week.



Self-exclusion 


The third limit is something we call ‘self-exclusion’. This feature totally prevents you from being an active user of the platform. You cannot make deposits, you cannot play any games or tournaments. Exclusion period ranges from 12 hours to three months. In case you want an exclusion period which should last beyond three months, you will have to contact customer care. 


Tournament buy-in Limit


The fourth and last limit is the tournament buy-in limit. Similar to the cash game stakes limit, this specific limit will set a maximum buy-in amount for tournaments. For example, if you set your tournament limit at 550 rupees, you will not be able to take part in any tournament which demands a higher buy-in. The other similarity is your agency to modify restrictions. A reduction in limits will take effect immediately, but an increment of the limit or complete removal of the restriction will have to be approved by customer care. However, if you already have tournament tickets in your account, no restrictions will be imposed even if those tickets are worth more than your tournament buy-in limit. Lastly, this restriction does not apply to the tickets for tournaments, which you can win through satellites, deposit offers and stack-up point redemptions.


As one can see, we have implemented a variety of techniques to ensure responsible gaming for our users. Your safe and healthy experience is our top priority. In case of any queries, please reach out to our customer care by dropping an email to care@9stacks.com.   


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