FAQ

Poker is a family of card games that requires skills, strategy and wagering to determine the winner. It also been considered as the world’s fastest growing mind sport. There are many variations of the game, though Texas Hold'em is the most popular. While each variation has its own set of rules, the basics of the game remain the same. 9stacks currently offers Texas Holdem and Pot Limit Omaha on the platform.

To learn all about the rules and hand rankings, click here

Texas hold 'em (also known as Texas holdem, hold 'em, and holdem) is a variation of the card game of poker. Two cards, known as hole cards, are dealt face down to each player, and then five community cards are dealt face up in three stages. The stages consist of a series of three cards ("the flop"), later an additional single card ("the turn" or "fourth street"), and a final card ("the river" or "fifth street"). Every player has to seek the best five card poker hand from any combination of the seven cards of the five community cards and their two hole cards. Players have betting options to check, call, raise, or fold. Rounds of betting take place before the flop is dealt and after each subsequent deal. The player who has the best hand and has not folded by the end of all betting rounds wins all of the money bet for the hand, known as the pot.

To learn how to play Texas Holdem poker , click here

You can also study the rules through our explainer video, here

Pot-limit Omaha (shortened to PLO) is popular in Europe, online, and in high-stakes "mixed games" played in some American casinos. It is more often played high only, but can also be played high-low. Even more so than Limit Omaha Hi-Lo, PLO is a game of drawing, if you are drawing, to the nut hand.[8] Second best flushes and straights can be, and frequently are, beaten. Furthermore, because of the exponential growth of the pot size in pot-limit play, seeing one of these hands to the end can be very expensive and carry immense reverse implied odds. To learn how to play Pot Limit Omaha, click here

A poker tournament is a tournament where players compete by playing poker. It can feature as few as two players playing on a single table (called a "heads-up" tournament), and as many as tens of thousands of players playing on thousands of tables. The winner of the tournament is usually the person who has the largest stack accumulated by winning all the chips in the game The others are awarded places based on the time of their elimination. To facilitate this, in most tournaments, blinds rise over the duration of the tournament. To know how to play tournaments on 9stacks, click here

We have a variety of tournament formats- from 15 minute timed tourneys all throughout the day to larger tournaments.

Hand ranking or hand hierarchy is the list of the combination of cards in an ascending order .Please refer the link to know about the hand ranking.

Flop: The 'flop' refers to the action of dealing the first three face-up cards to the board

Turn: Turn is the fourth community card dealt on the table, after the third round of betting.

River: River is the fifth and final community card dealt on the table followed by the fourth round of betting and the showdown.

Ante is a bet that everyone in the game must make in order to stay at the table

When a player decides to straddle in Texas hold'em or any other poker game, they are putting in twice the big blind before the cards are dealt. Usually, it is the player to the left of the big blind who straddles. All players following must call or raise the amount of the straddle bet.

Blinds are forced bets posted by players to the left of the dealer button. This is maintained so that there is always some prize money in the pot to compete for in a hand. The small blind is placed by the player to the left of the dealer button and the big blind is then posted by the next player to the left. The ratio of bet sizing between the two will always be 1:2. For eg, if the SB is 100. The BB is 200.

Once you get busted, a pop up will be shown asking you to rebuy. Your Poker Balance at the time of the re-buy should be sufficiently funded for the re-buy to execute. This is a one time chance.

Tickets are used to get an entry to a tournament. If you have a ticket, you can join the tournament. We have a number of deposit offers that also give away a free entry ticket for tournaments. Please check offers to view the options.

You can see your tickets under Dashboard

No, we do not allow tickets to be redeemed against poker balance.

No, you cannot purchase the tickets through the poker balance. You can however, use your poker balance amount to enter into a tournament.

No, if you rebuy in the tournament then you will be charged with the rebuy fee.

It will only last for a certain time period. Once this time limit is reached, the tournament is stopped and the entire prize pool is divided among the remaining players, with the earnings based on players’ stack sizes.

Time Tourney (Cash): Players remaining at the end of the tournament will get prizes based on their closing stacks.
Time Tourney (Tournament Ticket): Player who has maximum chips at the end of the tournament will get the tournament ticket.

Yes, you can re enter in the tournament if you have multiple tickets of the same tournament.

Upon winning a satellite ticket, you will be automatically registered to the respective tournament. You are not allowed to unregister from the tournament.

If you happen to win multiple tickets for the same tourney through satellites, you can re-enter to the same tournament or in case if you are not able to use the ticket the same day, then you will be auto-registered for the next respective tournament.

The spin & Go prize pool will be decided in this manner.

Bronze Spin

Silver Spin

Gold Spin

Platinum Spin

Please write us an email on care@9stacks.com. We shall get back to you.

You can check the recent game that you have played through our “Replay Game History” option available on the game table.

Yes you can save your hand history. In the main lobby Go to your profile =>HAND HISTORY. This is only available on Desktop app.

Yes, you can upload the profile picture from Setting of your 9stacks account.

You can invite your friends to 9stacks by sharing your referral code and once they joined under your referral code, you will earn extra for each friend. For more details on the referral program and your referral code please visit

Yes, you can share the referral code via whatsapp, facebook and on twitter with your friends.

You can see the referral details under User -> Refer section

Here is the link for the same

Yes. You can choose to play with anyone you want

Please write to us at care@9stacks.com

Yes. Go to your profile => TABLE PREFERENCES=> TABLE THEMES.

Your Avatar on the table is your profile picture, if you have uploaded one. You can change the same from the Settings tab

You can choose to play on Anonymous tables - your username will not be displayed as well as you will not be able to see other users’ names on the same.

Yes.Go to your profile => TABLE PREFERENCES=> SOUND..

A In a nutshell, 2 factor authentication or 2FA means that a user has to provide two credentials - one password and one OTP - in order to access their account. Even if your accoun t password gets known to someone, they won't be able to login without the OTP. We, at 9stacks, are pleased to announce that we are the first Indian poker company to offer Two-factor authentication to our players.

A Currently 2FA can only be enabled using our new desktop client. Once set up, 2FA will be needed for logins from all other platforms as well.

For the initial set up, login to desktop app. Click on More on the top right corner - See here

Select one of the two options:

If you want an OTP on your email every time you login; then select Email.

Press “Send Code” -> Enter the code -> Enable email authentication and you’re done! Note that the email will be sent only to your registered email - See here

If you want to enable Google authentication, then select the option and download and install Google Authenticator app on your mobile. Scan the QR code and enter the code generated.
Now everytime you login on 9stacks, after entering your password you’ll need to enter an OTP generated on the google authenticator app - See here

There is no limit on the number of Cash Outs in a day

You can deposit as per your convenience

On using a promo code where 9stacks gives you a benefit, there will be certain amount of lock points. The amount can be unlocked once you play for the certain loyalty points defined in the promo code, from the time of deposit. The details of lock conditions are mentioned in each promo code’s

You can make deposits via net banking, credit/debit card and e-wallets.

You can earn additional bonus on your deposit by using the deposit code. Find the deposit code under the offers section here. Please note that all bonuses will be added to your poker balance only.

We run various deposit codes every week. You will be able to find the deposit code in the offers section or receive an email or sms informing you of the same.

Please check if the amount is deducted from your financial instrument. If it has not been credited back,please write us on care@9stacks.com. We shall investigate and get back to you.

We use a “Dual Chip” system to streamline the tax treatment of your poker winnings. Please refer the link for more details

TDS calculation is based on the section 194b of Income Tax act according to which TDS has to be deducted at the rate of 30% if the winning amount exceeds 10,000. Please contact your tax attorney / CA for further details.

The TDS certificates will be sent to your registered email address with us.

Just navigate to Withdraw Money option under User => Account.

You can withdraw your money to your bank account

You can enter your bank details under User => KYC => Level 3

Yes, you can add multiple bank details by choosing the option “Add another bank details” under User => KYC => Level 3

Once an account is added and verified, all verified cashout requests received between 10 AM to 8 PM on any day will be processed within 2 hours. A small number of cashout requests might be flagged for unusual behaviour, in which case it would take up to 2 working days to process the same, after verification. Cashout requests made between 8 PM and 10 AM would get processed latest by 12:00 noon next day.

Rs. 10 is the minimum amount that you can withdraw and Max as much as the Banking IMPS limit allows in one go. For a non level 3 KYC user the maximum cashout amount is Rs. 1000 per Request and the user can only make 3 cashout requests.

No

You will always receive an email from our side which will provide you with the reason of decline. For more information on this you can always drop a note on care@9stacks.com

KYC is made mandatory to maintain a safe playing environment for our genuine users

PAN card is needed to file taxes and withdrawal of funds. It is advisable to not to play if you do not have a PAN card.

We accept passport, adhar card as an address proof

You can find the same under User => Transactions

Fast and stable connection with a speed of minimum 256kbps is required. You can play on Windows (version 7 or higher) or Mac operating systems as well as Android and Apple powered phones

9stacks is compatible with most browsers including Chrome, Safari and Firefox.

Poker can be played on 9stacks seamlessly across all platforms-browsers, android and iOS apps and desktop apps like Mac and Windows

In such a scenario, you do get autoconnected back into the game immediately. However, if this does not happen, try launching the app again. If the issue persists, please reinstall the app. If you still face problems, please drop a mail to care@9stacks.com and our team will get in touch with you.

9stacks app is not available on PlayStore. To download the 9stacks android app, please click here

No. However ,downloading the desktop client app has many benefits if you want to multi- table.

You need to have a 3G or a 4G connection or wifi to comfortably play on 9stacks.

Please check your internet connection and clear the cache in your phone. If you still face issues with the app, please uninstall and reinstall the app.

Please refer the document for the same.

It is possible that your current browser isn't picking up your location accurately. A simple way to check this is to open google maps from your current browser, and click the 'my location' dot on the bottom right. If google maps isn’t showing you, your current location accurately then your current browser is not able to pick up your geo location. In such a case do try logging in from another browser (eg. Internet Explorer, Mozilla Firefox) and you should be able to play without receiving this error message. If that doesn't work do refresh you geo-location. This can be done by closing all your browsers, turning off location services on your laptop/desktop and then switching it back on in a while.

Your money is safe with us. https://www.9stacks.com/safe/tnc

For queries, complaints and feedback, please write to care@9stacks.com and our team will get in touch with you at the earliest.

Once account is deactivated, it cannot be activated again for next 6 months.

Not right now.

Yes.Your privacy is very important to 9stacks. Please refer the link

Yes, it is legal to play online poker on 9stacks across India. However, in states except the restricted state i.e the states of Assam, Andhra Pradesh, Meghalaya, Gujarat, Odisha, Telangana, Nagaland and Sikkim or any other Indian state which by law restrict Poker.

Yes, you can play except from the restricted state- Telangana, Assam, Andhra Pradesh, Meghalaya, Gujarat, Nagaland, Sikkim and Odisha.

No. Currently we offer services to users signing up from and playing in India only.

You will be contacted by our compliance team for the same.

Your remaining balance will be transferred to your bank account registered with us. Please note that this amount should be more than Rs. 10 as per cashout policy.

Our Random Number Generator uses a SIMD-oriented Fast Mersenne Twister (or SFMT) algorithm. For More details please visit

Our Random Number Generator (card dealing system) is certified by I-Tech Labs of Australia, which is the world's leading agency for such certifications. The certificate is available via the following link