Disconnection Policy - 9stacks.com
Disconnection Policy

Despite your best intentions, it is possible that you might get disconnected from the game - usually due to network issues at your end. In this case, our endeavour at 9stacks is to allow you back into the game with minimum disruption to you while at the same time trying not to spoil the overall experience of the other users who were logged in and playing against you.

We follow this policy:

  • Cash games: If you were playing at a cash table and got disconnected, the table will wait for you for up to 75 seconds for you to reconnect. If you log back on during this time you can simply continue from where you left, with no lost moves. If you are unable to reconnect in this time, then you will be folded from the ongoing hand and removed from the table (someone else can then be seated at the table). Note that if you had time in your time bank, that is used up first before the 75 seconds start.
  • Tournaments: At a tournament, especially in the later stages, a disconnection could have serious consequences in terms of prize pool etc. Therefore, a player isn’t removed from a table but the software will take automatic actions on behalf of the player (i.e., post antes and blinds, and check wherever possible), but will fold whenever a bid or a raise has to be called and therefore a decision is needed. If the player has any time left in his time bank, then that is used up first before the software starts taking automatic actions. If the player re-connects, he can continue playing for himself from that moment on with whatever balance stack is available. If a player is unable to re-connect then eventually his stack will dwindle to zero due to blinds and antes, and the player will then exit the tournament.